Terms of Service

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These Terms of Service ("Terms") govern your use of Elgon Black(the "Site") and any order placed with us, whether as a retail customer or a wholesale/business account. By placing an order or using the Site, you agree to these Terms.

1. Who we are

Elgon Black is a trading name of elgon black, a sole trader in England and Wales, , with a registered/trading address in UK. You can contact us at elgonblackcoffee@gmail.com.

Elgon Black is not currently registered for VAT, so no VAT is added at checkout. /

2. Our products

• We roast and sell coffee in small, numbered batches. Batches are limited — once a batch sells out, it's gone until the next roast, and we don't guarantee any particular batch will be repeated.
• Product photos are for illustration. Packaging, roast date and appearance may vary slightly between batches.
• We make reasonable efforts to keep stock levels on the Site accurate, but we don't guarantee an item shown as available will still be in stock when you order. If we can't fulfil your order, we'll let you know and refund you in full.

3. Orders and how a contract is formed

• Placing an order is an offer to buy. We'll send an order confirmation email, but this confirms we've received your order — a binding contract is formed when we send you a dispatch confirmation telling you your order has shipped.
• We may decline or cancel an order (for example, for stock, pricing, or fraud-prevention reasons) before dispatch. If we do, we'll notify you and refund any payment taken in full.
• Prices are shown in GBP and include the cost of the product only; delivery is charged separately and shown at checkout before you pay.

4. Payment

Payment is taken at checkout via Stripe / Shopify Payments. We don't store your card details ourselves — payment is processed securely by our payment provider.

5. Delivery

• We currently deliver within the UK via Royal Mail.
• Estimated delivery times are shown at checkout and are not guaranteed — occasionally batches ship later than planned if a roast is delayed.
• Risk in the goods (responsibility for loss or damage) passes to you once the order is delivered to the address you provided.
• If your order doesn't arrive within 3 working days of dispatch, contact us at [email] and we'll investigate with Royal Mail.

6. Your right to cancel (consumer orders only)

This section applies if you're buying as a consumer (not a business).

• Under the Consumer Contracts Regulations 2013, you can cancel your order for any reason within 14 days of receiving it, without giving a reason.
• To cancel, email us at [email address] with your order number. You then have a further 14 days to return the goods to us.
• We'll refund your payment, including the standard delivery cost (not any express/upgraded delivery you chose), within 14 days of receiving the returned goods or proof you've sent them back.
• Please don't open the bag beyond what's reasonable to inspect it — if you've clearly consumed the coffee, we may reduce the refund to reflect that.
• Return postage is your responsibility unless the goods are faulty (see below).

7. Faulty or damaged goods

If your coffee arrives damaged, faulty, or not as described, you have statutory rights under the Consumer Rights Act 2015, including the right to a repair, replacement, or refund. Contact us at elgonblackcoffee@gmail.com with your order number and, where possible, a photo, and we'll sort it out — this doesn't affect your rights under Section 6 above.

8. Allergen and food safety information

Best before dates and storage guidance are shown on each bag. If you have a specific allergy or intolerance query, contact us before ordering at [email address].

9. Wholesale and business customers

This section applies if you order as a business (café, retailer, roaster, or similar) rather than as a consumer.

• Sections 6 and 7 above (consumer cancellation rights and the Consumer Rights Act) don't apply to business orders — ordinary contract law applies instead.
• Wholesale pricing, minimum order quantities, roast schedules, and payment terms are agreed individually per account and confirmed in writing (email is sufficient) before your first order.
• Payment terms for wholesale accounts are [payment on order / net 14 / net 30 — set what you'll actually offer], unless otherwise agreed in writing.
• We reserve the right to require payment in advance for new wholesale accounts or set credit limits at our discretion.
• Custom or private-label orders are non-cancellable once production has started, unless otherwise agreed.

10. Intellectual property

The Elgon Black name, logo, and site content are owned by us and may not be reproduced without permission.

11. Limitation of liability

We're not liable for any indirect or consequential loss arising from your use of the Site or your order (for example, loss of business or profits for wholesale customers), except where the law doesn't allow us to exclude or limit liability — including death or personal injury caused by our negligence, or fraud. Nothing in these Terms affects your statutory rights as a consumer.

12. Events outside our control

We're not responsible for delays or failure to perform caused by events beyond our reasonable control, including shipping/customs delays affecting green coffee imports, extreme weather, or courier disruption.

13. Governing law

These Terms are governed by the law of England and Wales, and any disputes will be handled by the courts of England and Wales.

14. Changes to these Terms

We may update these Terms from time to time; the current version will always be available on this page. Changes don't affect orders placed before the update.

15. Contact us

[Elgon Black] elgonblackcoffee@gmail.com